Refund policy

 

 

Making things easier is in our DNA here at WellEasy, so any of our products can be fully refunded within 30 days after an order has been place. 

How to request a refund on damaged or lost products:

If your product arrives not as describes or in less than perfect condition, please email team@welleasy.co.uk with a photo and a short description of what has happened. Our member wellbeing team will be in touch and replacements / refunds will be issued on a case by case basis. If you've changed your mind on an item and would like to return it, it must be unused and in the same condition that you received it in. 

 

How to return an item:

Please only send your items back inside appropriate packaging (Glass items to be sent in protective packaging). If items return damaged or in poor condition we won't be able to give you a refund

1. Please include a returns note inside the parcel so our returns team know exactly what to do with it. You can download our returns note here.

2. We recommend sending your parcel via myHermes or UPS as this is a much cheaper option than Royal Mail. You can take your parcel to one of their 4,500+ parcel shops across the UK 

3. Send your parcel to: Newcombe House, Newcombe Drive, Swindon, SN2 1DZ

4. Once your return is received, we will email you about your refund, which will take 5 working days to land back in your account. The refund will be made to the original payment method used.

Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company. 

 

Cancelling orders

We work quickly to pick and pack your orders so that we can get your healthy goods to you as soon as possible. This means that once an order has been placed, your order can't be amended or cancelled. Changes to delivery address and payment methods won't apply. Please don't worry though as you can always return any unwanted orders to us for a full refund.

 

Returning AutoShip orders